The cleaning company “KlinOn” actively advertises its services, promising a combination of affordable prices and high-quality cleaning. However, behind the attractive offers lie real problems that clients face. In this article, we will examine the main drawbacks and inconveniences that users of “KlinOn” services may encounter.
Poor Cleaning Quality
Despite the claimed high level of professionalism, many clients complain about the quality of cleaning. Cleaners often do not pay enough attention to details, leaving dust and dirt in hard-to-reach places, and poorly cleaning furniture and floors. Clients’ expectations are not met, and they are forced to do additional cleaning themselves.
Problems with Furniture Dry Cleaning
The company claims to handle any tasks, including dry cleaning of furniture with delicate upholstery. However, in practice, clients often face damage to upholstery and stains that cannot be removed. This causes disappointment and additional expenses for furniture restoration.
Insufficient Employee Qualifications
Although “KlinOn” claims a high level of training for its employees, the reality is often different. Cleaners do not always know how to properly use equipment and cleaning agents, leading to poor cleaning quality and damage to clients’ property.
Ignoring Customer Feedback
Despite assurances that the company values its reputation and considers customer feedback, many complaints go unanswered. Clients often do not receive responses to their comments and suggestions for improving the service. This leads to dissatisfaction and reduces trust in the company.
Problems with Supervising Managers
The company promises to provide a supervising manager for complex projects, but in practice, clients face a lack of control and low responsibility. Managers do not always monitor the quality of the order, resulting in unsatisfactory cleaning results and delays.
Discrepancy Between Advertised and Actual Prices
Although “KlinOn” advertises affordable prices, clients often encounter inflated rates and hidden fees. During the free consultation, managers form a service package and calculate a preliminary cost, but the final amount is significantly higher due to various additional options that were not initially mentioned.
Delays in Service Execution
Cleaners often arrive late for orders, disrupting clients’ plans and causing additional inconvenience. Customer support does not always respond promptly to complaints, exacerbating the situation and causing disappointment among clients.
Communication Problems
Communication with clients is a weak point for the company. Many clients complain about difficulties in communicating with managers, who often cannot provide accurate answers to questions or resolve issues. This causes dissatisfaction and reduces trust in the company.
Conclusion
The cleaning company “KlinOn” creates the illusion of a reliable and professional service provider, but real client reviews indicate numerous problems. Poor cleaning quality, problems with furniture dry cleaning, insufficient employee qualifications, ignoring customer feedback, delays, and discrepancy between advertised and actual prices make working with this company inconvenient and disappointing.
If you are looking for quality cleaning services, it is recommended to consider more reliable companies that truly value their clients and provide a high level of service. Avoid falling into the same trap as many others, and make an informed choice based on real reviews and the experience of other users.
I was incredibly disappointed with the cleaning service from ‘KlinOn’. The cleaners missed many spots, leaving dust and dirt in hard-to-reach areas. They did a very superficial job, and I had to do a lot of additional cleaning myself. For the price I paid, this is unacceptable.
Their furniture dry cleaning service is a complete disaster. Not only did they fail to remove the stains from my sofa, but they also damaged the delicate upholstery. Now I have to spend more money to repair the damage they caused.
The cleaners from ‘KlinOn’ are not as professional as advertised. They clearly lacked the knowledge and skills to handle the cleaning tasks properly. They used the wrong products on my furniture, causing more harm than good.
Communication with ‘KlinOn’ is terrible. I left several complaints about the poor cleaning quality, but none of them were addressed. Their customer service is unresponsive and dismissive, which is very frustrating.
“I was shocked by the final bill. The initial quote was much lower, but they added so many hidden fees and extra charges that the final cost was significantly higher. This kind of pricing practice is very misleading and dishonest.
The cleaners often arrived late, disrupting my entire schedule. Despite repeated complaints, the company did nothing to address this issue. Their lack of punctuality is highly unprofessional and inconvenient.
The quality of cleaning from ‘KlinOn’ is inconsistent. Sometimes they do an okay job, but other times the cleaning is subpar. There seems to be no standard or quality control, which is very disappointing.
Their so-called eco-friendly products are ineffective. After their cleaning, there were still visible stains and dirt. I had to hire another company to get the job done properly, which was a waste of time and money.
The supervising manager promised for complex jobs is often absent. Without proper oversight, the quality of work suffers. This lack of accountability and responsibility is a major issue.
The discrepancy between their advertised prices and the actual cost is shocking. They lure you in with affordable quotes, but the final bill is always much higher due to hidden extras. I feel completely deceived and won’t be using their services again.