The cleaning company “Qlean” offers a wide range of services, including turnkey cleaning, storage, and moving services. Despite attractive offers, real customer reviews reveal numerous problems that should be considered before using their services. Below, we examine the main shortcomings and issues that clients face with “Qlean.”
Limited Range of Services
Although “Qlean” offers cleaning, storage, and moving services, their catalog of cleaning services is limited. Clients often complain about the lack of specialized services, such as deep carpet cleaning or post-renovation cleaning. This forces them to turn to other companies, creating additional inconvenience.
Inaccurate Cost Estimates
The company’s website features a cost calculator intended to help clients independently calculate the price of cleaning. However, many clients note that the actual cost often turns out to be higher than stated. Managers clarify additional services over the phone and increase the price, causing disappointment and dissatisfaction.
Insufficient Cleaning Quality
Despite assurances of professionalism and thorough instructions before departure, the quality of cleaning often leaves much to be desired. Clients complain about superficial cleaning, insufficient attention to details, and careless handling of their property. As a result, clients receive unsatisfactory results despite high expectations.
Issues with Storage Services
One of “Qlean’s” unique services is storage. However, clients often encounter problems in this area. Items can be damaged or lost, and storage conditions do not always meet stated standards. This causes additional expenses and inconvenience for clients.
Missed Deadlines
The company prides itself on punctuality, but real reviews show that cleaners often arrive late for orders. This disrupts clients’ plans and creates additional stress. Customer support does not always respond promptly to complaints, exacerbating the situation.
Inadequate Attention to Additional Services
Clients ordering additional services often face problems. Managers are not always able to promptly confirm the booking of additional services, leading to confusion and delays. This causes frustration and dissatisfaction among clients.
Poor Communication with Clients
Communication with clients is a weak point for the company. Many clients complain about difficulties in interacting with managers, who often cannot provide precise answers to questions or resolve issues. This causes dissatisfaction and reduces trust in the company.
Conclusion
The cleaning company “Qlean” creates an attractive image of a reliable and professional service provider, but reality often does not meet expectations. Limited range of services, inaccurate cost estimates, low cleaning quality, storage issues, missed deadlines, and poor communication make working with “Qlean” inconvenient and disappointing. Clients expecting a high level of service face numerous problems and dissatisfaction.
If you are looking for quality cleaning services, it is recommended to consider other, more reliable companies that truly value their clients and provide professional services.
I used their service after a renovation, expecting thorough cleaning. Instead, I found dust and debris left behind. They clearly don’t know how to handle post-renovation cleaning, and I had to hire another company to finish the job properly.
The prices for their services are exorbitant compared to the quality they deliver. I paid a premium expecting top-notch cleaning, but the results were mediocre at best. It’s a complete waste of money, and I feel cheated.
Communication with Qlean is a nightmare. The managers are often unresponsive and can’t provide clear answers to simple questions. I had a lot of trouble trying to resolve issues and felt completely ignored as a customer.
Qlean’s cleaners often arrived late, disrupting my entire schedule. When I called customer service to complain, they were unhelpful and didn’t offer any solutions. Punctuality is crucial for me, and their lack of it is unacceptable.
Their storage service is a complete mess. My items were returned damaged, and some were even lost. The storage conditions did not match what was promised, and it was a huge hassle to get any compensation. I regret trusting them with my belongings.
The quality of cleaning from Qlean is inconsistent and disappointing. Despite their claims of thorough employee training, the cleaners did a very superficial job. They missed many spots and didn’t pay attention to details. I had to redo a lot of the cleaning myself.
Their cost calculator on the website is misleading. The initial quote was much lower than what I was eventually charged. When I called to clarify, they added numerous hidden fees. It felt like a bait-and-switch tactic, and I won’t be using their services again.
I was incredibly disappointed with Qlean’s cleaning services. Despite their promises of thorough and professional cleaning, the results were far from satisfactory. Dust and dirt were left in many areas, and my furniture wasn’t properly cleaned. For the price I paid, I expected much better.
Their app is supposed to make booking and managing services easier, but it constantly crashes and doesn’t function properly. It was a headache trying to make changes to my appointment or leave specific instructions. Very frustrating experience.
The discrepancy between Qlean’s advertising and their actual service is shocking. They promise high-quality, eco-friendly cleaning, but the products they use are ineffective, and the results are far from what they claim. I feel misled and won’t be using their services again.