The cleaning company “Domovenok” calls itself a guardian of cleanliness and promises a high level of service, backed by over a decade of experience. However, behind the seemingly attractive promises lie real problems that clients face. In this article, we will examine the main drawbacks and inconveniences that users of “Domovenok” services may encounter.
Poor Cleaning Quality
Despite claims of high employee qualifications, the quality of cleaning often leaves much to be desired. Clients complain about superficial work, with dust and dirt left in hard-to-reach places, and furniture and floors not thoroughly cleaned. Expectations are not met, and clients are forced to do additional cleaning themselves.
Problems with Eco-Friendly Products
The company claims to use eco-friendly products that are safe for people and pets. However, in practice, these products often prove ineffective against tough stains. Clients note that stains on carpets and furniture remain, and the overall cleanliness after cleaning does not meet the claimed standards.
Lack of Professionalism
Despite having its own training center and mandatory qualification courses, many clients encounter a lack of professionalism from the cleaners. Employees do not always know how to properly use cleaning products and equipment, resulting in poor cleaning quality and damage to clients’ property.
Inconvenient App
“Domovenok” offers its clients an app for managing orders and adjusting cleaning times. However, many users complain about its inconvenience and technical problems. The app often crashes, loses data, and does not allow quick changes to the order. This creates additional inconveniences and complicates the process of working with the company.
Ignoring Client Feedback
Although the company claims to value its reputation and consider client feedback, in practice, many complaints go unanswered. Clients often do not receive responses to their comments and suggestions for improving the service. This leads to dissatisfaction and reduces trust in the company.
Problems with Chemical Products
When eco-friendly products fail to remove dirt, the company uses chemical agents. However, clients complain about the strong chemical odor that lingers in the premises for a long time. This creates discomfort and can be hazardous to the health of people and pets.
High Prices
The cost of “Domovenok” services is often higher than that of competitors, while the quality of cleaning does not justify the high prices. Clients feel deceived when the result does not meet their expectations, and additional services cost significantly more than initially stated.
Conclusion
The cleaning company “Domovenok” creates the illusion of a reliable and professional service provider, but real client reviews indicate numerous problems. Poor cleaning quality, ineffective eco-friendly products, lack of professionalism, inconvenient app, ignoring client feedback, and high prices make working with this company inconvenient and disappointing.
If you are looking for quality cleaning services, it is recommended to consider more reliable companies that truly value their clients and provide a high level of service. Avoid falling into the same trap as many others, and make an informed choice based on real reviews and the experience of other users.
After experiencing several issues with ‘Domovenok,’ including missed spots and unsatisfactory cleaning, I attempted to resolve these problems through their customer service. Unfortunately, their handling of complaints was inadequate. The resolution process was slow, and I never felt that my concerns were addressed properly.
I’ve used ‘Domovenok’ multiple times, hoping for consistency, but each job varied significantly in quality. Sometimes the cleaning was acceptable, but other times it was far below standard. This inconsistency makes it difficult to trust them for regular cleaning needs.
The cleaners from ‘Domovenok’ were frequently late or failed to show up at all. This unreliability caused significant inconvenience and disrupted my plans. Despite trying to reschedule multiple times, I found it challenging to get a consistent and dependable cleaning service from them.
I was shocked to see the final bill from ‘Domovenok.’ Despite the high cost, the cleaning service did not meet my expectations. I was charged extra for services that were not performed to a satisfactory level. The prices are significantly higher compared to other cleaning companies, and the service does not justify the expense.
When the eco-friendly products didn’t work, the company resorted to using harsh chemical cleaners. The chemical smell lingered for days, making it uncomfortable for my family and pets. The odor was so strong that it became a health concern, which completely overshadowed any benefits of the cleaning.
I reached out to ‘Domovenok’ with feedback about the poor quality of their service, but my concerns were completely ignored. I sent multiple emails and called their customer service, but I never received a satisfactory response or any acknowledgment of my issues. This lack of customer care is incredibly frustrating.
The company’s app, which is supposed to make managing orders easier, is a disaster. It frequently crashes, loses data, and fails to update cleaning schedules. I experienced several issues where my service was delayed or altered due to the app’s glitches. This added unnecessary frustration to an already disappointing experience.
I was quite disappointed with the professionalism of the cleaning staff. Despite their claims of thorough training, it was clear that many of them lacked proper knowledge and skills. They mishandled cleaning equipment and used inappropriate methods, leading to subpar results and even minor damage to some of my belongings.
The company prides itself on using eco-friendly cleaning products, but in reality, these products did not live up to their claims. Stains on my carpets and upholstery were left untouched, and the overall cleanliness was poor. The so-called ‘safe’ products seem to be ineffective against even minor stains.
I hired ‘Domovenok’ expecting a thorough clean, but what I got was far from satisfactory. The cleaners missed multiple spots, including dusty corners and grime on furniture. Despite paying for a premium service, I ended up doing a significant amount of cleaning myself to get the place up to my standards. This was not the level of service I was promised.